Once our warehouse team has picked your order and organised the dispatch you’ll receive an automatic email from the freight provider. This email will contain your tracking link and tracking number. The tracking link won’t show tracking information until your goods have been collected by the courier. This should usually be the same day. Please be aware that you may not see tracking progress until 24 hours of you receiving the automatic email.

We sincerely apologize if this has happened to you. Please notify us immediately via our Customer Service Chat or email us at “meadowitonline@gmail.com” and we will contact you during working hours. We will have the right product sent to you promptly. To return the incorrect product, we will request you drop the package off to the local depot.

Please notify your delivery driver upon receipt, ensuring they record it then contact us within 48 hours of delivery.
We will need a description of the damages and pictures of the damaged items/packaging. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. Replacements will be promptly arranged with Customer Care team.
Please note: If the damages are not reported within 48 hours of delivery, you will be liable for the replacement costs.

If you have received extra products you can return the product, please notify us immediately via our Customer Service Chat or email us at “meadowitonline@gmail.com” and we will contact you during working hours. To return the extra product, we will request you drop the package off to the local depot.