Order Enquiry

WHAT ARE THE PAYMENT METHODS AVAILABLE ?

i) Credit Card / Debit Card (Via Stripe Gateway)
ii) Direct Bank Transfer (ATM / Online Bank-in (Direct login to your online banking account to do
the transaction without using payment gateway)

Bank: OCBC Bank
Bank Account: 1161006459
Account Name: MEADOW IT DISTRIBUTION SDN BHD

NOTE: Please attach the bank-in slip/proof and email us the above info to our
email:  meadowitonline@gmail.com or WhatsApp it to us at +60-127879251. 

HOW DO I KNOW IF MY ORDER IS CONFIRMED ?

Once order has been placed, you will receive a notification and receipt from us via email. 
You may log on to your registered account to track your parcel.

WHY IS MY ORDER HAS BEEN CANCELLED ?

Due to an unexpected system error, a decision was made by us to cancel and refund your order to prevent further delays.

CAN I PICK UP MY ORDER AT YOUR OFFICE

We do not offer this option now.

Shipping EnquirY

WHEN WILL MY ORDER BE SHIPPED ?

For standard in stock orders, we strive to have these dispatched within 48 hours of your order being placed and paid for. 

HOW LONG WILL MY ORDERS TAKE TO ARRIVE ?

The normal delivery process is within 2-7 working days.

WHAT ARE THE SHIPPING FEES?

Shipping fees is flat at RM10 for Peninsular Malaysia.
We offer Free Shipping for orders of RM2000 and above.

WHAT SHIPPING CARRIERS DO YOU USE ?

To ensure you receive the best service, we use GDEX.

WHERE DO YOU DELIVER ?

Due to the transportation cost, we only ship to Peninsular Malaysia.

CAN I CANCEL MY ORDER IF IT HASN’T BEEN SHIPPED YET ?

Unfortunately, we are unable to cancel your order once payment has been made and completed.

CAN I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN SHIPPED ?

We start working on processing your order once it is placed. Therefore we are unable to make any changes to an order after it has been confirmed. Please ensure the delivery address is correct at the time of placing your order.

WHY HASN’T MY ORDER ARRIVED YET ?

Once your order has been shipped, you may track the status of your order when you log in to your account at https://meadowcomputer.com/my-account/orders/
If your order has not arrived in 5  – 10 working days, please notify us via email “meadowitonline@gmail.com” and we will contact you during working hours.

CAN I SCHEDULE THE DELIVERY OF MY ORDER ?

Our courier services is unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date.

CAN MY ORDER BE DELIVERED TO AN OFFICE ADDRESS ?

Yes. Your order can be delivered to an office address. Please input in your office address to Delivery Address at “My Addresses” under “My Account” and ensure the office address is correct at the time of placing your order.

WHAT IF I AM NOT AT HOME AT THE TIME OF DELIVERY ?

If you are not at home on the scheduled delivery date, the courier service will contact you to arrange for an alternate delivery date and time.

Delivery Enquiry

HOW CAN I TRACK MY ORDER ?

Once our warehouse team has picked your order and organised the dispatch you’ll receive an automatic email from the freight provider. This email will contain your tracking link and tracking number. The tracking link won’t show tracking information until your goods have been collected by the courier. This should usually be the same day. Please be aware that you may not see tracking progress until 24 hours of you receiving the automatic email.

WHAT DO I DO WHEN THE ITEM RECEIVED IS NOT THE ITEM PURCHASED OR HAS MISSING ITEMS ?

We sincerely apologize if this has happened to you. Please notify us immediately via our Customer Service Chat or email us at “meadowitonline@gmail.com” and we will contact you during working hours. We will have the right product sent to you promptly. To return the incorrect product, we will request you drop the package off to the local depot.

SOME OF MY ITEMS HAVE BEEN DAMAGED IN TRANSIT, WHAT SHOULD I DO ?

Please notify your delivery driver upon receipt, ensuring they record it then contact us within 48 hours of delivery.
We will need a description of the damages and pictures of the damaged items/packaging. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. Replacements will be promptly arranged with Customer Care team.
Please note: If the damages are not reported within 48 hours of delivery, you will be liable for the replacement costs.

I HAVE RECEOVED EXTRA PRODUCTS I DID NOT PURCHASE, WHAT SHOULD I DO ?

If you have received extra products you can return the product, please notify us immediately via our Customer Service Chat or email us at “meadowitonline@gmail.com” and we will contact you during working hours. To return the extra product, we will request you drop the package off to the local depot.